Privacy Policy

Privacy Policy

Last Updated: 26 August 2026

ABN Overseas Education (PVT) LTD (“ABN Education”, “ABN”, “we”, “our” or “us”) respects your privacy and is committed to handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit [www.abneducation.com](http://www.abneducation.com), contact one of our offices, submit an enquiry, attend an event, communicate with one of our counsellors or use any of our study abroad, admission, counselling, visa guidance, test preparation or related services.

It also explains the choices and rights available to you regarding your personal information.

By providing information to ABN Education or using our services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

ABN Overseas Education (PVT) LTD is an overseas education consultancy headquartered in Pakistan. We assist students with international education opportunities, including:

• Study abroad counselling;
• University and course selection;
• Admission assessment;
• University and college applications;
• Scholarship guidance;
• Student visa guidance and documentation support;
• IELTS and other test-related services;
• Education events and university exhibitions;
• Pre-departure guidance; and
• Other services connected with international education.

Our students may apply to educational institutions located outside Pakistan. Because of the international nature of our services, some personal information may need to be transferred outside Pakistan as explained in this Privacy Policy.

2. Information We May Collect

The information we collect depends upon how you interact with ABN Education and the services you request.

2.1 Contact and Identity Information

We may collect information including:

• Full name;
• Email address;
• Mobile or telephone number;
• WhatsApp or other messaging contact details where applicable;
• Postal address;
• City and country of residence;
• Nationality;
• Date of birth;
• Gender, where relevant to an application;
• Photograph;
• Passport information; and
• National identity or other identification information where required.

You do not normally need to provide identification documents merely to browse our website or make an initial general enquiry.

2.2 Education and Academic Information

When assisting you with study options or applications, we may collect information such as:

• Schools, colleges and universities attended;
• Qualifications;
• Academic transcripts;
• Certificates and degrees;
• Subjects studied;
• Grades, marks, GPA or percentages;
• Graduation or completion dates;
• Current study status;
• English-language proficiency results;
• IELTS, TOEFL, PTE or other examination results;
• Academic references;
• Personal statements or statements of purpose;
• Research proposals;
• CVs or résumés; and
• Other information relevant to determining your eligibility for a course or institution.

2.3 Study Preferences

We may collect information regarding your:

• Preferred study destination;
• Preferred university or institution;
• Preferred course or field of study;
• Intended intake;
• Preferred study level;
• Budget;
• Scholarship requirements;
• Career objectives; and
• Other study preferences.

We use this information to provide more relevant counselling and recommendations.

2.4 Admission and Visa-Related Information

If you proceed with an admission or visa-related service, we may collect documents and information reasonably required to assist you, including:

• University application documents;
• Offer letters;
• Confirmation or enrolment documents;
• Passport and travel details;
• Previous visa or immigration history;
• Visa application documents;
• Financial-support information;
• Sponsorship information;
• Tuition-payment confirmations;
• Bank statements or other financial evidence where required for an admission or visa process;
• Employment information;
• Family or dependent information where relevant to an application; and
• Other documents requested by an educational institution, embassy, immigration authority, visa application centre or other relevant organisation.

Where particularly sensitive information is necessary for an application, we will handle it with additional care and only use it for an appropriate purpose connected to the service requested.

3. Information We Collect Automatically

When you use our website, certain technical information may be collected automatically.

This may include:

• Internet Protocol (IP) address;
• Browser type;
• Device type;
• Operating system;
• Approximate geographic location;
• Referring website;
• Pages viewed;
• Date and time of visits;
• Time spent on pages;
• Links or buttons clicked;
• Website interactions;
• Form interactions; and
• Other website usage information.

This information helps us understand how people use our website, improve website performance, measure marketing activity and protect our systems.

4. Cookies and Similar Technologies

ABN Education may use cookies and similar technologies on its website.

Cookies may be used for purposes including:

• Ensuring that the website functions correctly;
• Remembering user preferences;
• Understanding how visitors use our website;
• Measuring website traffic and performance;
• Improving our website and services;
• Measuring enquiries and conversions;
• Supporting advertising campaigns; and
• Providing more relevant marketing.

We may use third-party analytics or advertising technologies, such as services provided by Google, Meta or other technology providers.

Some of these providers may collect information directly from your browser or device in accordance with their own privacy policies.

Where legally required, non-essential cookies will be used based on your consent.

You can also manage or block cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Collect Your Information

We may collect information from you when you:

• Complete a form on our website;
• Book a consultation;
• Visit one of our offices;
• Speak with an ABN counsellor;
• Contact us through telephone, email, WhatsApp or another communication channel;
• Register for an event, webinar or university exhibition;
• Submit documents for assessment;
• Apply to an educational institution through us;
• Request assistance with an admission or visa-related process;
• Subscribe to emails or other marketing communications;
• Participate in a survey or provide feedback;
• Submit a testimonial;
• Interact with us through social media; or
• Otherwise voluntarily provide information to us.

6. Why We Use Your Personal Information

ABN Education may use personal information to:

Provide Study Abroad Counselling

We may use your academic profile, interests, study preferences and other information to assess your options and recommend appropriate courses, institutions and destinations.

Process University Applications

When you ask us to assist with an application, we may use and submit relevant information and documents to universities, colleges or other education providers.

Provide Visa Guidance

We may use relevant information to help you understand visa requirements, prepare supporting documents and assist with processes related to your student visa application.

Final admission and visa decisions are always made by the relevant educational institution or government authority and not by ABN Education.

Identify Scholarship Opportunities

We may evaluate your academic profile and other relevant information to identify scholarships, grants or other opportunities for which you may qualify.

Communicate With You

We may contact you to:

• Respond to enquiries;
• Arrange counselling sessions;
• Request documents;
• Provide updates regarding your application;
• Inform you about events;
• Provide important service-related information; or
• Respond to feedback or complaints.

Improve Our Services

We may use information to understand student needs, improve our counselling services, train staff, measure performance and improve our website.

Where reasonably possible, aggregated or anonymised information may be used for statistical and analytical purposes.

Protect Our Business and Users

Information may be processed where reasonably necessary to:

• Detect fraud or misuse;
• Protect our website and technology systems;
• Maintain security;
• Resolve disputes;
• Establish or defend legal claims; or
• Comply with applicable laws and lawful requests from authorities.

7. Basis for Processing Your Information

Depending upon the circumstances and applicable law, we may process information based upon one or more of the following:

Your Consent

For example, where you agree to:

• Receive marketing communications;
• Submit information for an application;
• Allow information to be shared with an educational institution; or
• Participate in promotional content.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal and contractual requirements.

Providing a Service You Requested

Certain information is necessary for us to provide counselling, submit an application or perform another service requested by you.

Legitimate Business Purposes

We may process information where reasonably necessary to operate and improve our business, respond to enquiries, maintain security, measure our services and manage our relationship with students, provided this does not unjustifiably override your privacy interests.

Legal Requirements

We may process or retain information when required by applicable law, regulation, legal process or a lawful request from a competent authority.

8. University and Educational Institution Applications

If you ask ABN Education to assist with an application, you authorise us to provide the information reasonably required for that application to the relevant educational institution.

Depending on the institution and application, this may include:

• Identity information;
• Contact information;
• Academic records;
• English-language results;
• Personal statements;
• References;
• Passport information;
• Financial documents;
• Employment information; and
• Other supporting documentation.

Once your information has been provided to an educational institution, that institution may process your information independently under its own privacy policy and applicable laws.

We encourage students to review the privacy information provided by institutions to which they apply.

9. Who We May Share Your Information With

We do not sell or rent your personal information to third parties.

Where necessary to provide our services, information may be shared with appropriate recipients such as:

Educational Institutions

Universities, colleges, pathway providers and other educational organisations to which you request or authorise an application.

Government and Immigration Organisations

Where relevant to your requested service, information may be submitted or communicated to immigration departments, embassies, consulates, visa application centres or other authorised organisations.

Examination and Educational Service Providers

Technology and Professional Service Providers

We may use trusted providers that help us operate our business, including:

• Website hosting providers;
• Cloud storage providers;
• Customer relationship management systems;
• Email providers;
• Communication systems;
• Analytics providers;
• Cybersecurity providers;
• Marketing technology providers;
• IT support providers; and
• Professional advisers.

Such providers should only process information as necessary to perform services for us and subject to appropriate contractual or confidentiality obligations where applicable.

ABN Offices and Authorised Personnel

Information may be accessible to relevant ABN offices, counsellors and authorised employees where reasonably necessary to provide your requested services.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, court order, government request or other lawful process, or where reasonably necessary to protect the rights, safety or property of ABN Education, our students or others.

10. International Transfer of Personal Information

Studying abroad is inherently an international process.

If you apply to an institution outside Pakistan, your personal information may be transferred to and processed in the country where that institution or relevant service provider is located.

These destinations may include, depending upon your application:

• United Kingdom;
• Australia;
• United States;
• Canada;
• countries within Europe;
• United Arab Emirates;
• Malaysia;

Your information may also be processed through technology systems or service providers whose servers are located outside Pakistan.

Privacy and data-protection laws differ between countries.

Where appropriate and required, ABN Education will take reasonable steps to ensure that international transfers of personal information are made for legitimate purposes and subject to appropriate protections.

By requesting us to submit an overseas application or communicate with an overseas institution on your behalf, you understand that relevant information must necessarily be transferred internationally.

11. Marketing Communications

We would like to keep students informed about opportunities that may be useful to them, including:

• Study abroad information;
• University updates;
• Admission deadlines;
• Scholarships;
• Education events;
• IELTS or test-preparation information; and
• Other relevant ABN Education services.

Where required, we will ask for your consent before sending marketing communications.

Marketing consent is separate from communications necessary to respond to or manage an enquiry or application.

You can unsubscribe from marketing communications at any time by:

• Using an unsubscribe option included in the message, where available; or
• Contacting ABN Education and requesting removal from marketing communications.

Opting out of marketing will not prevent us from sending important communications relating to an active enquiry, application or service you have requested.

12. Phone, Email and Messaging Communications

If you provide your telephone number, email address or messaging details and request assistance, ABN Education may use those details to respond to your enquiry and provide the requested service.

Where you separately consent to marketing, the same channels may also be used for promotional communications.

Communications through third-party services such as WhatsApp or social media platforms may also be subject to the privacy practices of those platforms.

13. Social Media

ABN Education may maintain accounts on social media platforms such as Facebook, Instagram, LinkedIn, YouTube and other platforms.

If you interact with ABN through a social media service, that platform may independently collect and process information about you.

Public comments, reviews and posts may be visible to other users.

We recommend reviewing the privacy settings and privacy policy of the platform you use.

14. Photos, Videos, Testimonials and Student Success Stories

ABN Education may occasionally publish student testimonials, photographs, videos, interviews or success stories.

Where an identifiable student’s image, testimonial or personal story is intended to be used for promotional purposes, ABN Education should obtain appropriate permission before publication.

Permission for promotional use can be withdrawn for future use by contacting us, although this may not always allow us to remove material that has already been printed, lawfully distributed or incorporated into completed materials.

15. Children and Students Under 18

Some students seeking international education opportunities may be under 18 years of age.

Where appropriate or required, ABN Education may request involvement or consent from a parent or legal guardian before collecting or processing significant personal information relating to a minor.

Information relating to minors will only be used where reasonably necessary for the relevant counselling, admission, visa or related service.

16. How We Protect Personal Information

ABN Education takes reasonable administrative, organisational and technical measures designed to protect personal information from:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Disclosure;
• Alteration;
• Destruction; and
• Other unauthorized processing.

Measures may include:

• Restricting access to authorised personnel;
• Password protection;
• Appropriate access controls;
• Secure technology systems;
• Staff confidentiality requirements;
• Security monitoring;
• Appropriate backup procedures; and
• Staff awareness and training.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Students should therefore also take reasonable precautions when transmitting sensitive documents electronically.

17. How Long We Keep Personal Information

ABN Education will not intentionally retain personal information for longer than reasonably necessary for the purpose for which it was collected.

The appropriate retention period may depend upon:

• Whether you have an active enquiry;
• Whether you proceed with an application;
• The length of the admission or visa process;
• Our continuing relationship with you;
• Legal or regulatory requirements;
• Accounting or business record requirements;
• Dispute or complaint requirements; and
• Whether you have consented to continued marketing communications.

As a general guideline, student counselling and application records may be retained for up to five years following completion of your application or your last meaningful interaction with ABN Education, unless there is a legitimate reason or legal requirement to retain particular records for longer.

Information used solely for marketing may be retained until you unsubscribe, withdraw consent or the information is no longer reasonably required.

Where information is no longer required, we may securely delete, destroy or anonymise it.

18. Your Privacy Choices and Rights

Depending upon applicable law and the circumstances, you may request that ABN Education:

• Confirm whether we hold personal information about you;
• Provide access to information we hold about you;
• Correct inaccurate or incomplete information;
• Update outdated information;
• Delete information that is no longer required;
• Restrict certain uses of your information;
• Stop sending marketing communications;
• Withdraw consent for processing based upon consent; or
• Explain how your information is being used.

Some requests may be subject to legal, regulatory, contractual or operational limitations.

For example, we may need to retain certain information relating to completed transactions, active applications, complaints or legal requirements even after receiving a deletion request.

We may also need to verify your identity before responding to a request involving personal information.

19. Automated Decision-Making

ABN Education may use technology to assist with activities such as course searching, enquiry management, analytics or matching students with potential study options.

Unless expressly explained to you otherwise, we do not rely solely on automated processing to make final decisions concerning your eligibility for university admission or a visa.

Final admissions and visa decisions are made by the relevant institutions and government authorities.

20. Third-Party Websites

Our website may contain links to:

• Universities;
• Colleges;
• Government websites;
• Scholarship providers;
• Testing organisations;
• Accommodation providers;
• Education platforms; and
• Other third-party websites.

ABN Education is not responsible for the privacy practices, security or content of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

21. Accuracy of Your Information

You are responsible for ensuring, to the best of your knowledge, that information and documents provided to ABN Education are accurate and authentic.

Please notify us if important personal information changes while we are assisting you with an application.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services;
• Changes to our technology;
• New business practices;
• Changes in legal or regulatory requirements; or
• Improvements to our privacy practices.

The latest version will be published on this page together with the date it was last updated.

Where a change materially affects how we handle personal information, we may provide additional notice where appropriate.

23. Questions, Privacy Requests and Complaints

If you have questions about this Privacy Policy, would like to update your information, exercise an applicable privacy right or make a privacy-related complaint, please contact:

ABN Overseas Education (PVT) LTD

Head Office: Plaza No. 150 CCA, Adjacent to KFC, Phase 5, DHA, Lahore, Pakistan

Email: info@abneducation.com

Feedback & Complaints: feedback@abneducation.com

Phone: +92 309 3333800

Please include sufficient information for us to identify your enquiry and respond appropriately.

We will endeavour to review and respond to privacy-related requests within a reasonable period.

24. Applicable Law

ABN Education will handle personal information in accordance with applicable laws and regulatory requirements in Pakistan and, where applicable to a particular processing activity, relevant privacy and data-protection requirements in other jurisdictions.

Nothing in this Privacy Policy is intended to limit rights available to an individual under applicable law.

ABN Overseas Education (PVT) LTD

Helping students pursue international education opportunities with responsible, transparent and professional support.